HME ZOOM NITRO® Drive-Thru Timer
Go beyond the drive-thru lane and measure the entire customer experience. With all key areas of your operation now visible on the dashboard, you gain a more accurate representation of customers’ total experience time.
More Than Just a Drive-Thru Timer
With all key areas of your operation now visible on the dashboard, you gain a more accurate representation of customers’ total experience time. A true measurement of your customers’ experience provides actionable insight for data-driven decisions that help reduce drive-offs, improve speed of service, and provide a better customer experience.
Critical Insight Delivered to the Right Person at the Right Time
Integration between the ZOOM Nitro Timer and the NEXEO | HDX Crew Communication Platform makes it easier than ever to stay on top of your drive-thru performance. Alerts are sent from your ZOOM Nitro Timer to your NEXEO headset, providing actional insight to key staff when it matters most and leading to immediate action that improves performance on the spot. Enhance your team’s awareness to key events like when a customer in the drive-thru lane exceeds your specified lane total wait time, and take your operation to the next level.
Seamless Mobile Experience
Easily identify a mobile order customer by the blue outline that appears around the order number on the dashboard.
Add More Detection Points
All key areas of your operation are visible on the dashboard. Display up to 16 different independent spaces such as mobile pickup and pull-forward.
Understand traffic flows and volume trends. Identify improvement opportunities specific to each store, like analyzing volume trends to assist with staffing plans.
Identify Drive-Offs in Real Time
Video detection enables you to track and measure every customer, including those waiting beyond the menu board. If a customer leaves the queue without placing an order, a notification appears on the dashboard letting your team know they need to act quickly to fix the bottleneck and prevent other drive offs. Review performance report to identify the dayparts that experience the most drive offs, enabling your team to improve operations and maximize profitability.
POS Integration Enables Data-Driven Decisions
ZOOM Nitro supports integration with multiple POS systems to provide key transactional data to further enable data-driven decisions.* You can see on the dashboard each vehicle’s POS transaction number with wait time to present the right order quickly and easily to the right car for greater order accuracy. Or choose to display the order total with wait time to better anticipate a large order and pull the car forward to serve others faster.
*POS integration and geofence availability varies by brand. Call your HME representative for details on POS and mobile integrations readily available or in plan for your organization.
Complete Visibility for Greater Insights
Video detection has arrived. An easy add-on to your existing ZOOM Nitro Timer and detectors, video detection offers unmatchable timer visibility from parking lot entry to exit. Plus, the ZOOM Nitro Timer integrates with various POS systems, supports geofencing technology, and provides your choice of multiple detection options. With ZOOM Nitro you have all the information needed, in-store and in performance reports, to maximize your bottom line and gain a greater understanding of the entire customer journey.
Video Detection that Leverages Your Existing Technology
Adding video detection to your store means seamlessly increasing your timer’s visibility to track and measure customers well before they reach the menu board, in pull-forward spaces, and curbside pickup areas. Whether it’s video detection, wired loops, wireless, or ultra-sonic, all detection methods work together to increase your timer’s visibility. ZOOM Nitro delivers the unparalleled visibility and insight you need to surpass service expectations and maximize profitability.
Detection zones are uniquely configured within a region of interest based on your store’s specific layout.