Returns & Exchanges

BRS Music & Sound accepts returns on eligible products within 30 days of purchase, provided the item meets the following conditions:

• Item is in original condition

• All original packaging, accessories, and documentation are included

• Product has not been installed, altered, or damaged

• Proof of purchase is provided

Non-Returnable Items

• Custom-programmed music services or subscriptions

• Special order or custom-built equipment

• Installed equipment

• Clearance or final sale items

Restocking Fees

Certain equipment returns may be subject to a restocking fee (typically 15–25%), depending on the manufacturer and condition of the item.

Damaged or Defective Products

If your item arrives damaged or defective:

• Notify BRS Music & Sound within 5 business days

• Provide photos and order details

• We will coordinate repair, replacement, or manufacturer warranty service

Shipping

• Customer is responsible for return shipping unless the return is due to error or defect.

• Shipping charges are non-refundable.

For return authorization, customers must contact BRS Music & Sound prior to sending any item back.